In the rare event that a package is lost, Strolleria will work with the shipping company to conduct a lost package search.
In most cases of damaged packages, Strolleria will need to inspect the damaged product before sending a replacement. In cases in which the shipping company confirms it damaged the package, a replacement can be sent once the carrier has taken possession of the damaged product.
Once a tracking number shows the product as delivered to the customer, Strolleria has fulfilled its obligation to deliver the package. Strolleria is not responsible for property theft.
If your package was lost or damaged, please e-mail us if your package so that we can file a claim with the carrier.
Lost or damaged packages must be reported to Strolleria within a week of the carrier-reported delivery date. After this time, a claim cannot be filed with the carrier, and Strolleria is not responsible for lost or damaged packages.